CKI 2021 06 036 WonderDewi Flexi GooodPlan Website Page editable masthead

merdeka-left-redmerdeka-left-redHOW DOES IT WORK?merdeka-left-redmerdeka-left-red
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Subscribe

Visit any WonderLab E-Brandstore and subscribe via our friendly sales personnel

Verification

Fill in your details and confirm your identity

Delivery

You will receive the 14-Day Wonder Kit for the first month

Choose

A text will be sent to you where you can choose a product from our collection for the second month

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Subscribe

Visit any WonderLab E-Brandstore and subscribe via our friendly sales personnel

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Verification

Fill in your details and confirm your identity

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Delivery

You will receive the 14-Day Wonder Kit for the first month

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Choose

A text will be sent to you where you can choose a product from our collection for the second month

merdeka-left-redmerdeka-left-redCHOOSE FROM 18 PRODUCTS WORTH UP TO RM1,900 FOR JUST RM50 PER MONTH!merdeka-left-redmerdeka-left-red

WonderDewi
14-Day Wonder Kit

WonderDewi Moonlight
Hydrogel Mask

WonderDewi-C
Vitamin Drink

WonderDewi Eyeshadow Palette

WonderDewi
O2 Cushion

DewiChic Velvet Lip Tint Mood Collection

The Brush Set

WonderDewi
Eyeliner

WonderDewi
Eyebrow Pen

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Eyeshadow and O2 cushion can only be chosen after 6 months of subscription and only once in 12 months

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User may add on RM50 and get 2 boxes of WonderDewi-C Vitamin Drink

merdeka-left-redmerdeka-left-redVIEW ALL FAQSmerdeka-left-redmerdeka-left-red
What is the WonderDewi Flexi GOOODPLAN™ all about?

The WonderDewi Flexi GOOODPLAN™ is one of the most unique, affordable, and flexible beauty and lifestyle subscription plans in Malaysia! With just a click of a button, a beauty care product or vitamin drinks of your choice will be delivered to you at your doorstep each month from as low as RM50 only.

How much is the WonderDewi Flexi GOOODPLAN™?

The WonderDewi Flexi GOOODPLAN™ is affordably priced at RM118 for the 1st month and RM50 for the subsequent months.

With as low as RM50, you’ll get to choose from 18 different WonderLab products from 9 product types, including the 14-Day Wonder Kit, Moonlight Hydrogel Masks, DewiChic Lip Tint Mood Collection, Eyeliner, Eyebrow Pen, O2 Cushion, Eyeshadow Palette, WonderLab The Brush Set, and the WonderDewi-C Vitamin Drink!

Better yet, you can also get additional vitamin boosts by topping up a minimal fee of RM50 to get 2 additional boxes of the WonderDewi-C Vitamin Drink of the same flavour!

What are the products available under the WonderDewi Flexi GOOODPLAN™? Are there any restrictions to the selection of the products offered under the beauty and lifestyle subscription plan?
When you subscribe to the WonderDewi Flexi GOOODPLAN™ you’ll have the flexibility to choose any 1 of the 18 different WonderLab products to be delivered right to your doorstep for free each month!
 
These products includes the following 9 product types:
– WonderDewi 14-Day Wonder Kit;
– DewiChic Velvet Lip Tint 1pc (Choose from ‘Feeling Shy’, ‘Feeling Loved’, ‘Feeling Calm’, ‘Feeling Hot’ or ‘Feeling Cool’);
– WonderDewi Moonlight Mask 4pcs (Get 2pcs ‘Glow’ and 2pcs ‘Gravity’);
– WonderDewi Eyeliner 1pc (Choose either ‘Black or ‘Brown’);
– WonderDewi Eyebrow Pen 1pc (Choose either ‘Grey’ or ‘Brown’);
– WonderDewi Eyeshadow Palette*; (Choose either ‘Earth’ or ‘Warm’);
– WonderLab The Brush Set; and,
– WonderDewi-C Vitamin Drink (Choose either 2 boxes ‘Lemon’ or 2 boxes ‘Pomegranate’)
 
To begin, you can either choose the WonderDewi 14-Day Wonder Kit or the WonderDewi-C Lemon Bomb Set (2 boxes of lemon-flavoured WonderDewi-C Vitamin Drink and 1 box of pomegranate-flavoured WonderDewi-C Vitamin Drink) as your default product and product to be delivered to your home for the first month. Following this, you are free to choose from any of the 18 products for the following months.
 
However, if you did not pre-select your following month’s product, your chosen default products will be delivered to you automatically (either 1 box of WonderDewi 14-Day Wonder Kit or 2 boxes of pomegranate-flavoured WonderDewi-C Vitamin Drink).
 
You could also top up a minimal fee of RM50 each month to get 2 additional boxes of the WonderDewi-C Vitamin Drink of the same flavour to get an additional vitamin boost!
 
*The WonderDewi O2 Cushion and WonderDewi Eyeshadow Palette will only be available for selection from the 6th month of subscription onwards within each 12-month cycle.
Aside from the 18 product options under the WonderDewi Flexi GOOODPLAN™, can I also select other WonderLab products for my subscription?
At the moment, the product options under the WonderDewi Flexi GOOODPLAN™ are only limited to 18 WonderLab product options. 
 
That said, more exciting products will be added to the beauty and lifestyle subscription plan soon. So, stay tuned and keep an eye for the latest updates via our official social media pages!
How can I subscribe to the WonderDewi Flexi GOOODPLAN™?

Subscribing to the WonderDewi Flexi GOOODPLAN™ is as easy as 1, 2, 3! 

All you need to do is head to the WonderDewi Flexi GOOODPLAN™ page on our official website (www.WonderLab.com.my) and click on the ‘Where To Buy’ button & you’ll be directed to the closest Wonderstore near you!

Alternatively, you could also drop us a message with your city of residence via our official social media pages or email us at info@wonderlab.com.my and we will be sure to connect you with our sales agent (Wonder Star) closest to you! It’s that easy!

How can I select the product I want for my next product delivery under the WonderDewi Flexi GOOODPLAN™?

If you’re subscribed to the WonderDewi Flexi GOOODPLAN™, an SMS with a link to select your next product under the plan will be sent to you each month. Alternatively, you can also head to the ‘WonderLab Rewards’** platform and make your selection there! You’ll have up to the end of the month to select your desired WonderLab product to be delivered to you!

*Do note that the product options for the 1st month of your subscription (starter product) will be limited to the WonderDewi 14-Day Wonder Kit and the WonderDewi-C Vitamin Drink Set (2 boxes of lemon-flavoured WonderDewi-C Vitamin Drink and 1 box of pomegranate-flavoured WonderDewi-C Vitamin Drink). Your selection will also be the default selection (either 1 box of WonderDewi 14-Day Wonder Kit or 2 boxes of pomegranate-flavoured WonderDewi-C Vitamin Drink) if nothing was selected for the subsequent months. 

i.e. if you’ve selected the WonderDewi 14-Day Wonder Kit as your starter product, it will be automatically sent to you if you did not select anything to be delivered for the following’s month; if you’ve selected the WonderDewi-C Vitamin Drink Set as your starter product, 2 boxes of pomegranate-flavoured WonderDewi-C Vitamin Drink will be automatically sent to you if you did not select anything to be delivered for the following’s month.

**’WonderLab Rewards’ is a customer-exclusive platform extended to all WonderLab customers! If you’re an existing WonderLab customer, register an account today to manage your orders, subscriptions and earn points for exclusive rewards! 

What happens if I did not select the product I want for my next product delivery under the WonderDewi Flexi GOOODPLAN™?
You will have up to the end of the month to select your desired WonderLab product under the beauty and lifestyle subscription plan through the link sent via SMS to you or the ‘WonderLab Rewards’ platform* each month.
 
If you did not select any product, your default product** will be sent to you automatically.
 
*’WonderLab Rewards’ is a customer-exclusive platform extended to all WonderLab customers! If you’re an existing WonderLab customer, register an account today to manage your orders, subscriptions and earn points for exclusive rewards! 
 
**Default product refers to the starter product selected on the 1st month. If you’ve selected the WonderDewi 14-Day Wonder Kit as your starter product, it will be automatically sent to you if you did not select anything to be delivered for the month; if you’ve selected the WonderDewi-C Lemon Bomb Set as your starter product, 2 boxes of pomegranate-flavoured WonderDewi-C Vitamin Drink will be automatically sent to you if you did not select anything to be delivered for the month.
When do I pay each month and when do I select the product I want for my next product delivery under the WonderDewi Flexi GOOODPLAN™?

Under the WonderDewi Flexi GOOODPLAN™, you will select the following month’s product in advance while payment for the month’s product will be done within the same month.

For example, you will select September’s product in August (selection done in advance). Whereas payment for September’s product will only be charged in September. Once you’ve paid and the payment is processed in September, your order will be delivered to you within 3-5 days. 

Is there any subscription commitment? / How many months must I commit to the WonderDewi Flexi GOOODPLAN™?

The WonderDewi Flexi GOOODPLAN™ is a monthly beauty and lifestyle subscription plan that requires ZERO commitment. This means you can cancel your plan at any time!

Is there a limit to how many WonderDewi Flexi GOOODPLAN™ subscriptions I can have / be subscribed to at any point?

Yes, ONE (1) NRIC number can only be used to subscribe to a MAXIMUM of THREE (3) WonderDewi Flexi GOOODPLAN™ subscriptions at any given point in time.

How can I make payment for the WonderDewi Flexi GOOODPLAN™?
WonderLab practices a cashless payment process and all payments are done online through an online platform (WonderLab E-Brandstore) unique to each sales agent (Wonder Star).
 
When subscribing to the WonderDewi Flexi GOOODPLAN™, you’ll be asked to key in your payment details through our WonderLab E-Brandstore and the payment for the subsequent months will be auto deducted from your account.
 
Alternatively, you may also head to the ‘WonderLab Rewards’ platform* to manage your payments for the subscription plan!
 
*’WonderLab Rewards’ is a customer-exclusive platform extended to all WonderLab customers! If you’re an existing WonderLab customer, register an account today to manage your orders, subscriptions and earn points for exclusive rewards! 
Can I pay in cash?
Unfortunately not, WonderLab practices a cashless payment process, and all payments are done online through an online platform (WonderLab E-Brandstore) or the ‘WonderLab Rewards’ platform*.
 
*’WonderLab Rewards’ is a customer-exclusive platform extended to all WonderLab customers! If you’re an existing WonderLab customer, register an account today to manage your orders, subscriptions and earn points for exclusive rewards! 
I would like to change / update my registered payment details.
Please contact our Customer Service Representative via email at info@wonderlab.com.my or drop us a message via our official social media pages for further assistance.
 
Our friendly Customer Service Representative will be guiding you through the process to update your payment details. 
I would like to cancel / terminate my subscription. How can I do so?
Please contact our Customer Service Representative via email at info@wonderlab.com.my or drop us a message via our official social media pages for further assistance.
 
Our friendly Customer Service Representative will be guiding you through the cancellation / termination process.
I have just cancelled / terminated my subscription. When will be the last product delivery?
The last product delivery upon the cancellation / termination of your WonderDewi Flexi GOOODPLAN™ will depend on your last payment transaction for the subscription plan.
 
If payment for the current month’s product has been made before the cancellation / termination of your WonderDewi Flexi GOOODPLAN™, the last product will be delivered 3-5 days after the payment. However, if the payment for the current month’s product hasn’t been made upon the cancellation / termination of your WonderDewi Flexi GOOODPLAN™, no new product will be delivered to you.
 
That said, you can also contact our Customer Service Representative via email at info@wonderlab.com.my or drop us a message via our official social media pages for further assistance.
I have just cancelled / terminated my WonderDewi Flexi GOOODPLAN™ subscription but have already made payment for this month. Can I request a refund since the product hasn't been delivered to me?

Unfortunately not. All payments made and orders processed are non-refundable; hence we will be delivering the last subscribed product to you.

That said, you can also contact our Customer Service Representative via email at info@wonderlab.com.my or drop us a message via our official social media pages for further assistance.

Where are WonderLab's products under the WonderDewi Flexi GOOODPLAN™ from?

Aside from the WonderDewi-C Vitamin Drinks which were developed in Malaysia to suit local taste buds, all other products under the WonderDewi Flexi GOOODPLAN™ have been carefully crafted and sourced from South Korea!

Where can I find further information about the products offered under the WonderDewi Flexi GOOODPLAN™?
You can find out more about WonderLab’s products and the products offered under the WonderDewi Flexi GOOODPLAN™ through our official website (www.wonderlab.com.my) or check out our official social media pages.
 
Alternatively, you could also drop us a message with your city of residence via our official social media pages or email us at info@wonderlab.com.my and we will be sure to connect you with our sales agent (Wonder Star) closest to you!
Is the product delivery free?

Yes! Once your order for the month under your WonderDewi Flexi GOOODPLAN™ is confirmed (product selected & payment processed), your order will be delivered to your doorstep within 3-5 days for free!

I have selected the product I want through the link sent via SMS to me / 'WonderLab Rewards' platform. When will it be delivered to me?

The product selected under the WonderDewi Flexi GOOODPLAN™ will be delivered to you 3-5 days after the payment has been processed.

I would like to change / update my delivery address and details.
Please contact our Customer Service Representative via email at info@wonderlab.com.my or drop us a message via our official social media pages for further assistance.
 
Our friendly Customer Service Representative will be guiding you through the process to update your delivery details. 
I have selected my desired product and made a payment. Will I get a tracking number to track the delivery status of my product?
Once the order is confirmed (product selected & payment processed), your order will be delivered to you within 3-5 days. 
 
Once your order has been shipped, you will receive an update of the delivery status and your tracking number via your registered email. Alternatively, you could also sign in to your ‘WonderLab Rewards’* account to track your order delivery.
 
*’WonderLab Rewards’ is a customer-exclusive platform extended to all WonderLab customers! If you’re an existing WonderLab customer, register an account today to manage your orders, subscriptions and earn points for exclusive rewards! 
What do I do if I have not received my product(s)?
Don’t worry. If you did not receive your product(s) within fourteen (14) working days after order confirmation, please contact our Customer Service Representative via email at info@wonderlab.com.my or drop us a message via our official social media pages for further assistance.
 
Our friendly Customer Service Representative will be guiding you through your order.
The manufacturing / expiry date of the product(s) delivered is older than I expected. Can I exchange it?
Unfortunately not. We do not accept exchange request(s) unless the product(s) delivered is expired or damaged.
 
Rest assured that all products delivered have undergone quality checks, which also includes checking the products’ shelf life, before shipping out to you.
The product(s) I used has resulted in an unpleasant sensation / reaction on my skin. Can I return the product(s) and request a refund?
We are truly sorry that the product(s) has resulted in an unpleasant sensation / reaction on your skin. However, we would like to share that all WonderLab products, including the ones offered under the WonderDewi Flexi GOOODPLAN™, have undergone rigorous testing for safe application. Each product will also undergo several quality control checks before being delivered.
 
That said, the results upon usage may vary depending on one’s skin type, sensitivity, age, skincare product combinations, skin care history, as well as how the product(s) is applied and stored.
 
Before use, you are advised to apply the product to a small area of your skin to test / check for sensitivity or allergic reaction. Adjust the usage accordingly should irritation occur; if the irritation persists, discontinue use; and, in the unlikely case of severe irritation, please seek professional medical advice. 
 
WonderLab accepts no responsibility or liability for any adverse consequences resulting directly or indirectly from the use of our products. Therefore, we do not accept any application for Product Return / Exchange / Refund Requests.
I have removed the product(s) from its original packaging, but I have never used it. Can I return it?

Unfortunately not. We do not accept return(s) if the packaging of the product(s) has been removed.

How do I request a refund if I have accidentally paid twice / made a double payment for my WonderDewi Flexi GOOODPLAN™ subscription?
Don’t worry. If you have accidentally made a payment twice this month, the payment will be brought forward to your next month’s subscription payment.
 
However, if you’d like to request a refund, please contact our Customer Service Representative via email at info@wonderlab.com.my or drop us a message via our official social media pages for further assistance.
 
Our friendly Customer Service Representative will be guiding you through your query.
I received a damaged / defective product(s), what should I do?

Don’t worry. In the rare event you have received a defective product, kindly follow the steps below for an easy and hassle-free exchange process:

  1. Take a clear picture of the damaged / defective product(s);
  2. Ensure that the product(s) is appropriately packed;
  3. Attach the purchase invoice to the packed product(s);
  4. Contact our Customer Service Representative via email at info@wonderlab.com.my or drop us a message via our official social media pages within seven (7) days after receiving the product(s) to facilitate the exchange process.

*Note: The postal fee of the defective product exchange shall be borne by the Company and the replacement product(s) will be delivered to you at the Company’s cost. However, the Company shall not be responsible for any damaged packaging such as partly torn or ripped off cover, broken package, breakage, and packing torn due to mishandling by the courier company,  including during the delivery or transportation by the courier company.

 

How do I return / exchange my product(s)?
Unfortunately, we do not accept any product return / exchange once the product(s) has been removed from its original packaging. However, the return / exchange of product(s) or refund can be arranged under the following reasons:
 
1. You have received a defective* or expired product(s); or
2. You have received a different product(s) from what you have ordered.
 
Any other reason for replacement or exchange of product(s) will not be accepted.
 
All requests for product(s) return / exchange or refund must be done within seven (7) days after the product(s) has been received.
 
*Defective also refers to tampered packaging (i.e. broken or unsealed pouches) or bloated pouches for the WonderDewi-C Vitamin Drinks.
I live in Singapore / Indonesia. Can I subscribe to the WonderDewi Flexi GOOODPLAN™?

Thank you for your interest. Unfortunately, we are not present in Singapore / Indonesia at the moment. As such, the WonderDewi Flexi GOOODPLAN™ will not be available to those who reside in Singapore / Indonesia. 

That said, do follow us on our official social media pages to find out more about the latest updates!