If you're subscribed to the WonderDewi Flexi GOOODPLAN™, a SMS with a link to select your next product under the plan will be sent to you each month. Alternatively, you can also make your selection by clicking on the profile icon on the top right corner of our website! You'll have up to the end of the month to select your desired WonderDewi product to be delivered to you!

*Do note that the product options for the 1st month of your subscription (starter product) will be limited to the WonderDewi 14-Day Wonder Kit (1 box), the WonderDewi-C Fruit Juice Drinks (3 boxes of WonderDewi-C Date & Pineapple Mixed Fruit Juice Drink) and the WonderDewi Cica Duo Set (1 bottle of WonderDewi Cica Scrub and WonderDewi Cica Sunscreen)

You will have up to the end of the month to select your desired WonderDewi product under the beauty and lifestyle subscription plan through the link sent via SMS to you or through the My Account feature by clicking on the profile icon on the top right corner of our website.

If you did not select any product, the following arrangements will be made automatically:

Yes, you can! On top of your selected product, you also have the option to add-on up to five products from the 10 WonderDewi product options* for an extra RM50 each (RM118 for WonderDewi GudGlow™).

*Subscribers can only select a maximum of 2 units per product each month.

You will be notified via an email to reselect your product to be delivered next month. If no alternative selection is made, the WonderDewi 14-Day Wonder Kit will be automatically delivered to you

Under the WonderDewi Flexi GOOODPLAN™, you will need to select the following month’s product in advance while payment for the month’s product will be done within the same month.

For example, you will select September’s product in August (selection done in advance). Whereas payment for September’s product will only be charged in September. Once you’ve paid and the payment is processed in September, your order will be delivered to you within 3-5 days.

The WonderDewi Flexi GOOODPLAN™ is a monthly beauty and lifestyle subscription plan that requires ZERO commitment. This means you can cancel your plan at any time!

Yes, ONE (1) NRIC number can only be used to subscribe to a MAXIMUM of THREE (3) WonderDewi Flexi GOOODPLAN™ subscriptions at any given point in time.

WonderLab practices a cashless payment process and all payments are done online through our online sales platforms, either through the WonderLab offical website or any of the WonderLab E-Brandstores unique to each sales agent (WonderStar).

When subscribing to the WonderDewi Flexi GOOODPLAN™, you'll be asked to key in your payment details through our WonderLab official website when you checkout and the payment for the subsequent months will be auto deducted from your account.

Unfortunately, not. WonderLab practices a cashless payment process, and all payments are done online through our online platforms, either through the WonderLab official website or any of our WonderLab E-Brandstores.

Please contact our Customer Service Representative via email at info@wonderlab.com.my or drop us a message via our official social media pages for further assistance.

Our friendly Customer Service Representative will be guiding you through the process to update your payment details.

Please contact our Customer Service Representative via email at info@wonderlab.com.my or drop us a message via our official social media pages for further assistance.

Our friendly Customer Service Representative will be guiding you through the cancellation / termination process.

The last product delivery upon the cancellation / termination of your WonderDewi Flexi GOOODPLAN™ will depend on when the request for cancellation / termination is made.

If you have cancelled / terminated your WonderDewi Flexi GOOODPLAN™ before / on the 15th, the last product delivery will be made on the same month. However, if the cancellation / termination is made after the 15th , the following month's product delivery will be the last delivery.

*i.e. Cancellation / termination is made before / on 15th March, the last product delivery will be in March; if the cancellation / termination is made after 15th March,the last product delivery will be in April.

Unfortunately not. All payments made and orders processed are non-refundable; hence we will be delivering the last subscribed product to you.

That said, you can also contact our Customer Service Representative via email at info@wonderlab.com.my or drop us a message via our official social media pages for further assistance.

While most of our products under the WonderDewi Flexi GOOODPLAN™ have been carefully crafted and sourced from South Korea, our WonderDewi-C Fruit Juice Drinks are developed in Malaysia; WonderDewi GudGut™ and WonderDewi GudGlow™ are developed in Taiwan.

You can find out more about WonderLab’s products and the products offered under the WonderDewi Flexi GOOODPLAN™ through our official website (www.wonderlab.com.my) or check out our official social media pages.

Alternatively, you could also drop us a message with your city of residence via our official social media pages or email us at info@wonderlab.com.my for further assistance.

Yes! Once your order for the month under your WonderDewi Flexi GOOODPLAN™ is confirmed (product selected & payment processed), your order will be delivered to your doorstep within 3-5 days for free!

The product selected under the WonderDewi Flexi GOOODPLAN™ will be delivered to you 3-5 days after the payment has been processed.

No problem! To change/update your address:

Step 1: Head over to our website at wonderlab.com.my

Step 2: Click on the button on the top right corner of the website.

Step 3: Log into your account.

Step 4: Click on the 'My Flexi Goood Plan™' tab.

Step 5: Select the subscription you wish to modify and click 'Edit'.

Step 6: Edit your delivery address and click 'Save' to change / update your delivery address.

*Note: The change of address is limited to only once per year.

Yes! You could choose to have different delivery addresses for different subscriptions; but, do note that the subscriptions have to be checkout separately.

*Notes:

-If you have checkout multiple subscriptions at one time, you may change / update the delivery addresses for the respective subscriptions manually.

- To change / update your delivery address manually, log into 'My Account' at our website (www.wonderlab.com.my), click on the 'My Flexi Goood Plan™' tab and click on the subscription you wish to modify, then click 'Edit' to change / update to make the necessary changes and click 'Save' to keep your changes.

- The change of address is limited to only once per year.

Unfortunately not. But rest assured that we're working to add this feature in soon! So, stay tuned to our updates.

If you did not receive your product(s) within fourteen (14) working days after order confirmation, please contact our Customer Service Representative via email at info@wonderlab.com.my or drop us a message via our official social media pages for further assistance.

Don't worry. If you did not receive your product(s) within fourteen (14) working days after order confirmation, please contact our Customer Service Representative via email at info@wonderlab.com.my or drop us a message via our official social media pages for further assistance.

Our friendly Customer Service Representative will be guiding you through your order.

Unfortunately not. We do not accept exchange request(s) unless the product(s) delivered is expired or damaged.

Rest assured that all products delivered have undergone quality checks, which also includes checking the products' shelf life, before shipping out to you.

We are truly sorry that the product(s) has resulted in an unpleasant sensation / reaction on your skin. However, we would like to share that all WonderLab products, including the ones offered under the WonderDewi Flexi GOOODPLAN™, have undergone rigorous testing for safe application. Each product will also undergo several quality control checks before being delivered.

That said, the results upon usage may vary depending on one's skin type, sensitivity, age, skincare product combinations, skin care history, as well as how the product(s) is applied and stored.

Before use, you are advised to apply the product to a small area of your skin to test / check for sensitivity or allergic reaction. Adjust the usage accordingly should irritation occur; if the irritation persists, discontinue use; and, in the unlikely case of severe irritation, please seek professional medical advice.

WonderLab accepts no responsibility or liability for any adverse consequences resulting directly or indirectly from the use of our products. Therefore, we do not accept any application for Product Return / Exchange / Refund Requests.

Unfortunately not. We do not accept return(s) if the packaging of the product(s) has been removed.

Don't worry. If you have accidentally made a payment twice this month, the payment will be brought forward to your next month's subscription payment.

However, if you'd like to request a refund, please contact our Customer Service Representative via email at info@wonderlab.com.my or drop us a message via our official social media pages for further assistance

Our friendly Customer Service Representative will be guiding you through your query.

Don't worry. In the rare event you have received a defective product, kindly follow the steps below for an easy and hassle-free exchange process:

1. Take a clear picture of the damaged / defective product(s);

2. Ensure that the product(s) is appropriately packed;

3. Attach the purchase invoice to the packed product(s);

4. Contact our Customer Service Representative via email at info@wonderlab.com.my or drop us a message via our official social media pages within seven (7) days after receiving the product(s) to facilitate the exchange process.

*Note: The postal fee of the defective product exchange shall be borne by the Company and the replacement product(s) will be delivered to you at the Company’s cost. However, the Company shall not be responsible for any damaged packaging such as partly torn or ripped off cover, broken package, breakage, and packing torn due to mishandling by the courier company, including during the delivery or transportation by the courier company.

Unfortunately, we do not accept any product return / exchange once the product(s) has been removed from its original packaging. However, the return / exchange of product(s) or refund can be arranged under the following reasons:

1. You have received a defective* or expired product(s); or

2. You have received a different product(s) from what you have ordered.

Any other reason for replacement or exchange of product(s) will not be accepted.

All requests for product(s) return / exchange or refund must be done within seven (7) days after the product(s) has been received.

*Defective also refers to tampered packaging (i.e. broken or unsealed pouches) or bloated pouches for the WonderDewi-C Fruit Juice Drinks.

Thank you for your interest. Unfortunately, we are not present in Singapore / Indonesia at the moment. As such, the WonderDewi Flexi GOOODPLAN™ will not be available to those who reside in Singapore / Indonesia.

That said, do follow us on our official social media pages to find out more about the latest updates!